Bluewo will provide perfect pre-sale and after-sale service with over 15 years of experience.
Pre-Sales Service:
1. Free Sample Machining Service: Send us your designed files, we will arrange free sample machining in our factory and make video to show you the process and result, or send samples to you to check the machining quality.
2. Machining Solution Design: According to customer’s requirements, we can design the unique solution that supports higher manufacturing efficiency and better machining quality for customer.
3. Custom and OEM Service The divisions and partnerships of BLUEWO welcome both custom work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for BLUEWO to customize our existing products for OEM customers.
After-Sales Service:
1. We will supply the CNC machine with training video and user’s manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting. (Recommended)
2. You can come to our CNC machine factory for training. We will offer professional guidance. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools, and a testing facility. Training Time: 3~5 days (Recommended)
3. Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses, and accommodation for us during the business trip and service period before their dispatch. It’s better to arrange a translator for both of our engineers during the training period.
Technical Support
Whenever You Need us, We’re Here Waiting For You.
BLUEWO’s engineers are available for being dispatched overseas for installation, commissioning or even after-sales service.
Free training is available from us, to teach you how to properly use the CNC machine or even the software.
Staffed by experienced service professionals, our support center is never closed. We field more than 10,00 requests each year, resolving 95% with just online support.
Our technical support professionals are available 24 hours a day, 365 days a year. Our service professionals can help you:
1. Diagnose and troubleshoot.
2. Assess machine performance.
3. Identify components.
4. Mount and/or remove components.
5. Review software and control system.
6. Optimize equipment performance.
Remote Machinery Diagnostics Professional remote technical support is available around the clock, by phone, or online instant messenger software, such as Skype, Whatsapp, BLUEWO Online Live Chat, etc. We don’t have to be in your workshop to diagnose a problem with your machinery. Through audio/video communication, BLUEWO remote machinery diagnostics reduces your need for field service calls and expenses and puts you back to work, fast. Transmit the video directly to BLUEWO support personnel. With BLUEWO remote machinery diagnostics, our technical specialists work directly with you in real time for fast results. You can transmit video directly to our technical support center. This visual information provides the needed detail to diagnose even the most difficult problem. With this reference, our technical support specialist can determine maintenance requirements, and needed parts, or suggest other solutions.
For more information, Email Tech Support – service@automachinemall.com